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Customer Experience: Walgreens and the Mobile Customer Experience

Posted on November 30, 2011 by Joseph Ruiz in Mobile Marketing

Walgreens Enhances the Customer Experience Through Mobile Promotion. Walgreens has just provided a real-world example of how Smart Phones are Transforming the Shopping Experience. Walgreens is running one of the largest mobile-only promotions ever at 7,700 of their stores.

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Thankful for Growth Trends in 2011

Posted on November 23, 2011 by Joseph Ruiz in Integrated Marketing

As we enter the holiday season, I thought it appropriate to share some growth trends and statistics I’ve been reflecting on during this season of Thankfulness. Shopping: Online Growth outpaces Traditional Online holiday sales will be up 16.8%, in comparison to a retail sales increase of 3% according to eMarketer, yet many large retailers struggle to attract online shoppers.  […]

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Smart Phones Transform Shopping Experience

Posted on November 14, 2011 by Joseph Ruiz in Mobile Marketing

Retailers have an opportunity to capitalize on missed sales through mobile-enabled commerce. For many retailers, decision-making mobile tools are what stand between a sale and a missed opportunity. By providing tools and experiences on smart phones, shoppers can be converted into buyers. “Seeing that most real world retailers generate 90-plus percent of their revenue in-store […]

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How do YOU define integrated marketing?

Posted on November 9, 2011 by Joseph Ruiz in Integrated Marketing

Despite the fact that mobile phones and tablets have significantly grown in popularity recently, 70% of companies are not yet designing their websites specifically for either, according to an October 2011 report from Econsultancy in association with RedEye. This is evidence that companies are not fully embracing integrated marketing strategies. Initially when trying to articulate […]

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9 ways mobile marketing is changing consumers’ shopping behavior this holiday season.

Posted on November 8, 2011 by Joseph Ruiz in Mobile Marketing

  Smart phones are changing consumers’ shopping behavior. Research indicates many consumers are using their smart phones as personal shopping assistants.   When applying integrated strategies that include mobile marketing this holiday season, marketers create a win-win for both their business and consumers. Here are 9 key stats (based on a mid-October Shopper Science Survey) that […]

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Marketing Insights Blog

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  • 50 thought provoking customer experience stats in 9 categories

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