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Tablet Users Present an Opportunity and a Threat

Posted on October 2, 2013 by Joseph Ruiz in Integrated Marketing

Tablets are affecting consumer buying behavior I remember when Steve Jobs first held up the tablet. Do you? Many pundits scoffed; why would anyone want a tablet? After all we had PC’s and smartphones. There was no existing market. According to Pew Internet, tablet ownership has almost doubled over the past year, from 18% to […]

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Is mobile part of your customer feedback management?

Posted on September 17, 2013 by Joseph Ruiz in Mobile Marketing

Search Engine Optimization basics Search engine optimization practices are continually evolving. Search engines are refining algorithms in order to deliver relevant results. Marketers are trying to understand the algorithms in an effort to ensure their content is prominently displayed in the results. In the beginning, key words were extremely important; however, marketers began to stuff […]

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How Marriott uses Mobility to Provide Marketing Utility and Step Up Customer Service

Posted on August 30, 2013 by Joseph Ruiz in Mobile Marketing

Marketing Utility Recently I noticed an email from Marriott touting their new mobile check-in. I am a Marriott Rewards member so I receive emails and offers all the time. This one caught my attention because it had an appealing subject line: Introducing: Mobile Check-In Exclusively at Marriott Hotels Frankly I don’t travel a great deal; […]

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#LoveVA: A SoLoMo Case Study

Posted on August 22, 2013 by Joseph Ruiz in SoLoMo

A Social Local Mobile Marketing Case Study Virginia Tourism PR (@vatourismpr) understands social local mobile marketing (SoLoMo). I live in Virginia and I am quite familiar with the “Virginia is for Lovers” tagline used to promote the state. On a recent trip I pulled into a rest stop and discovered a well-executed SoLoMo strategy. #LoveVA […]

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Is your local marketing lacking? Get started with this local marketing services resource guide!

Posted on August 18, 2013 by Joseph Ruiz in SoLoMo

What is Local Marketing? Local marketing is one element of a SoLoMo (Social, Mobile, Local) marketing strategy. With the rapid adoption of smart technologies and social media engagement, empowered consumers are behaving differently. The path to purchase no longer resembles the traditional purchasing funnel. Google, the search engine giant, is changing their search algorithm to […]

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Search Marketing ~ How customer reviews make a difference

Posted on August 14, 2013 by Joseph Ruiz in Social Media Marketing

Search Marketing is a moving target If you know anything at all about search engine marketing you know it’s an ever-evolving process. In the early days of the Internet one could simply identify important search terms and then fill their sites with these words completely out of context. It wasn’t unusual to find sites filled […]

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Traditional Marketing 2013

Posted on August 6, 2013 by Joseph Ruiz in Integrated Marketing

I often write about the rapidly changing marketing landscape. This change is being driven by the proliferation of mobile devices and social networks. This change is shaping the consumer buying process. All You is a traditional print publication that targets a value conscious audience that is largely female. Using some traditional marketing  techniques the magazine offers valuable […]

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You Need More than SoLoMo Tools

Posted on July 25, 2013 by Joseph Ruiz in SoLoMo

In my SoLoMo Tools Alone Can’t Help You post for my Maximize Social Business column, I explore the notion that just having SoLoMo (Social, Local, Mobile) tools won’t help you. Yes, I do believe that tools are important; however, all too often tools and tactics are used without any appropriate context. What do I mean […]

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Why Yelp is Important to Local Businesses

Posted on July 22, 2013 by Joseph Ruiz in SoLoMo

There is no question local marketing is a rapidly emerging movement. Google continues to innovate, constantly tweaking their search algorithms to provide relevant search results. Recently they released Carousel, a graphic display that significantly enhances the presentation of local results. In my post Google’s New Local Service Feature Can Be Good for Local Business, you can […]

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What’s a good customer experience worth? ~ Trader Joe’s knows

Posted on July 20, 2013 by Joseph Ruiz in Customer Experience

What is a good customer experience worth to you? What if you had a customer experience that was so powerful you could be successful without advertising or a social media presence? Trader Joes is a specialty grocery store that moved into the Richmond market a couple of years ago. From the moment the local press […]

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