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Evolving to Customer Experience Marketing

Posted on March 31, 2014 by Joseph Ruiz in Customer Experience, Integrated Marketing, SoLoMo, Uncategorized

Consumers have choices and alternatives today that we probably classified as science fiction a few short years ago, as is evidenced by the options provided by Amazon or Zappos. Amazon has a host of features and products one can access from apps or their website using any smart device or computer. Daily emails arrive announcing […]

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Is a memorable customer experience a differentiator?

Posted on December 16, 2013 by Joseph Ruiz in Customer Experience

Differentiating Customer Experience My wife and I recently went to Pho 1 here in Richmond for a Vietnamese dinner. We have known about food and experience for some time. In fact, the experience is reminiscent of what I have experienced in small towns where everyone knows everyone, but in a way that makes you feel at […]

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Anxiety: A Creativity Thief?

Posted on October 23, 2013 by Joseph Ruiz in Uncategorized

Have you ever thought of anxiety as a creativity thief? I am not talking about concerns, I am talking about the wake up in the middle of the night can’t think about anything else anxiety. As a business owner, I understand anxiety, and more importantly, I see it when I talk to my clients. So […]

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Tablet Users Present an Opportunity and a Threat

Posted on October 2, 2013 by Joseph Ruiz in Integrated Marketing

Tablets are affecting consumer buying behavior I remember when Steve Jobs first held up the tablet. Do you? Many pundits scoffed; why would anyone want a tablet? After all we had PC’s and smartphones. There was no existing market. According to Pew Internet, tablet ownership has almost doubled over the past year, from 18% to […]

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Is mobile part of your customer feedback management?

Posted on September 17, 2013 by Joseph Ruiz in Mobile Marketing

Search Engine Optimization basics Search engine optimization practices are continually evolving. Search engines are refining algorithms in order to deliver relevant results. Marketers are trying to understand the algorithms in an effort to ensure their content is prominently displayed in the results. In the beginning, key words were extremely important; however, marketers began to stuff […]

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How Marriott uses Mobility to Provide Marketing Utility and Step Up Customer Service

Posted on August 30, 2013 by Joseph Ruiz in Mobile Marketing

Marketing Utility Recently I noticed an email from Marriott touting their new mobile check-in. I am a Marriott Rewards member so I receive emails and offers all the time. This one caught my attention because it had an appealing subject line: Introducing: Mobile Check-In Exclusively at Marriott Hotels Frankly I don’t travel a great deal; […]

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#LoveVA: A SoLoMo Case Study

Posted on August 22, 2013 by Joseph Ruiz in SoLoMo

A Social Local Mobile Marketing Case Study Virginia Tourism PR (@vatourismpr) understands social local mobile marketing (SoLoMo). I live in Virginia and I am quite familiar with the “Virginia is for Lovers” tagline used to promote the state. On a recent trip I pulled into a rest stop and discovered a well-executed SoLoMo strategy. #LoveVA […]

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Is your local marketing lacking? Get started with this local marketing services resource guide!

Posted on August 18, 2013 by Joseph Ruiz in SoLoMo

What is Local Marketing? Local marketing is one element of a SoLoMo (Social, Mobile, Local) marketing strategy. With the rapid adoption of smart technologies and social media engagement, empowered consumers are behaving differently. The path to purchase no longer resembles the traditional purchasing funnel. Google, the search engine giant, is changing their search algorithm to […]

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Search Marketing ~ How customer reviews make a difference

Posted on August 14, 2013 by Joseph Ruiz in Social Media Marketing

Search Marketing is a moving target If you know anything at all about search engine marketing you know it’s an ever-evolving process. In the early days of the Internet one could simply identify important search terms and then fill their sites with these words completely out of context. It wasn’t unusual to find sites filled […]

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Traditional Marketing 2013

Posted on August 6, 2013 by Joseph Ruiz in Integrated Marketing

I often write about the rapidly changing marketing landscape. This change is being driven by the proliferation of mobile devices and social networks. This change is shaping the consumer buying process. All You is a traditional print publication that targets a value conscious audience that is largely female. Using some traditional marketing  techniques the magazine offers valuable […]

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Recent Posts

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